Frequently Asked Questions

BoxPls is a Singapore logistics and delivery business. Book a man and van for a half-day or full day, no contract, no commitment.

You book a dedicated van and driver for a half-day (4h) or full day (9h) at one flat rate, then direct the stops on the day.

1. First booking — a short call to scope your run. After that, you self-book anytime.
2. On the day — your driver reports to your pickup address with a trolley. Loading and unloading included.
3. Your route — run stops in your order, or let the route planner sequence them. Change stops anytime; only the pickup address is fixed.
4. Extras — pre-agreed tasks like signing invoices or DOs, done within the block.
5. Tracking — live GPS throughout your run; POD or signed paperwork on request via the instructions panel.

One-off or recurring with the same driver. No contract.

We offer Half-Day (4 hours) and Full-Day logistics support, plus pre-agreed additional services scoped with us before your run. See the full breakdown on our Services page.

No. All services are Singapore-only, no cross-border trips.

Deliveries run daily from 9am to 6pm. Customer support is 24/7: WhatsApp us at +65 8984 4805.

Almost anything legal that's 20kg or under per item, carryable by one person, and fits our van's cargo space (2.53m × 1.44m × 1.27m), up to 1,100kg total per booking. That covers parcels, documents, stock, equipment, and furniture pieces. Not sure about an odd-sized item? WhatsApp us a photo and we'll confirm.

Yes. Our vans aren't refrigerated, so ambient-stable food, packaged bakes, and flowers travel as-is; anything chilled or frozen must be packed in an insulated box with dry ice. Pack cakes and flowers securely; we're not liable for damage from inadequate packaging.

We can't transport: illegal drugs; firearms, weapons, or explosives; flammable or hazardous materials (gas canisters, paint thinner, fireworks); corrosive, toxic, or radioactive materials; live animals; human or animal remains; perishable food requiring temperature control (unless packed with dry ice); cash, cheques, or negotiable instruments; pornographic or obscene materials; counterfeit goods; or anything prohibited under Singapore law.

For first-time clients, after confirmation and alignment, we will populate the booking into your account. You can access it under Profile, on your Bookings page.

On your Bookings page, click your booking and add your stops and instructions there.

Our customer sales support will guide you through it. WhatsApp us at +65 8984 4805.

On your Bookings page, open your booking; your assigned driver's contact appears in the right panel right away.

For first-time clients, your first booking starts on WhatsApp at +65 8984 4805. After your first completed booking, you can book anytime, 24/7. The first chat aligns our solutions with your requests upfront, rather than mid-run on the day itself.

Feel free to call our customer support at +65 8984 4805 and we are happy to help anytime!

We don't provide goods-in-transit insurance. Our liability is limited to the delivery fee paid for that booking. For high-value items, arrange your own insurance before sending.

You can send documents, passports, and certificates, but at your own risk — we strongly recommend arranging your own insurance first, as our liability is limited to the delivery fee.

Bookings close 12 hours before your start time, and popular dates fill early, so book ahead. Cancelling costs a small 5% fee per run; within 48 hours of your start time, 50% of the amount paid is refunded instead, as your driver and slot are already committed.

First-time clients: we will advise you based on your pickup location, drop-off locations, and items. Repeated clients (priority): under Profile, access the Route Optimization Tool and Planning to plan your stops and timing accurately. The calculated results will return the total time you require. Please build buffers for unforeseen circumstances.

Up to 30 stops per booking, as long as they fit your booking window. For larger runs, including multi-day deliveries across 100+ locations, WhatsApp us at +65 8984 4805 and we'll plan it with you.

Your van and driver are locked in, and you run the day your way.

1. Add your stops — unlimited stops, as long as they fit your booking window. Add stops and instructions on your booking page.
2. Check the fit — use our route optimization tool to check your route fits your booking window, including pickup time and average drop-off time at each stop.
3. Change anytime — add, remove, or reorder stops freely, up to and on the day itself. Only your pickup address is fixed.
4. Your driver — once assigned, you can contact them directly anytime.

Anything special, WhatsApp us before your run and we will arrange it.

Pickup location: contact our customer sales support to change it. Stops and instructions: change them anytime, up till the minute your driver arrives. Make sure they fit within the window you have booked.

Cancel your existing booking (our cancellation policy applies) and rebook your preferred slot.

Your driver will arrive at your location at your booked start time.

Once your hiring window starts, you can track your driver's live location and completion status. If you require POD, invoice/D.O. or any other form of proof, please state it in the instructions panel. Unstated will be treated as not required.

100%. Please let the driver know in the instructions panel and on the day itself.

Half-day slots: $55 per hour. Full-day slots: $50 per hour. Extensions are subject to your driver's remaining schedule and settled on the spot. For morning slots, extension is unlikely as other clients follow in the afternoon, so please plan your route with buffer.

As much as we can, yes. Once a driver is assigned, we allocate the same driver to your bookings wherever schedules allow, so you work with someone who knows your routine, your sites, and your paperwork.

Feel free to call our customer support at +65 8984 4805 and we are happy to help anytime!