Promotion Terms & Conditions

1. Introduction

1.1 These Promotions Terms & Conditions ("Promo Terms") govern all promotional codes, discounts, vouchers, and special offers ("Promotions") offered on the BoxPls platform, including our website (boxpls.sg) and mobile applications (collectively, the "Platform"), operated by HomeGigs Private Limited (UEN: 202545582W) ("BoxPls", "we", "us", or "our").

1.2 These Promo Terms supplement, and should be read together with, our Terms of Service. In the event of any inconsistency, these Promo Terms prevail in respect of Promotions.

1.3 By applying or redeeming any Promotion, you agree to be bound by these Promo Terms and any promotion-specific terms listed in Section 3.

2. General Promotion Terms

The following terms apply to all Promotions unless the promotion-specific terms state otherwise:

2.1 Eligibility. Promotions are available only to registered users of the Platform with accounts in good standing.

2.2 Restrictions. Promotions may be limited to specific users, user groups, service types, booking types, or time periods. Where a Promotion is restricted, the restriction will be stated in its promotion-specific terms or communicated directly to eligible users. A promotional code that is not applicable to your account or booking will be rejected at checkout.

2.3 Application at booking. Promotional codes must be applied at the time of booking. Promotions cannot be applied retroactively to bookings already placed, whether completed or pending.

2.4 Scope of discount. Unless otherwise stated, discounts apply to the base fare only and do not apply to surcharges, waiting time charges, additional stop fees, or any other ancillary charges.

2.5 No stacking. Only one Promotion may be applied per booking. Promotions cannot be combined with any other promotional code, discount, or offer.

2.6 No cash value. Promotions have no cash or monetary value, cannot be exchanged for cash or credit, and are non-transferable.

2.7 Refunds. Where a booking made with a Promotion is refunded, the refund amount is limited to the discounted amount actually paid. The Promotion is deemed used and will not be reinstated unless the cancellation falls under clause 9.5 of our Terms of Service (cancellation by BoxPls for operational reasons), in which case we may, at our discretion, reinstate the Promotion.

2.8 Fraud and abuse. BoxPls reserves the right to void any Promotion, cancel any booking, and/or suspend any account where we reasonably believe a Promotion has been obtained or used fraudulently, in bad faith, through multiple accounts, or otherwise in breach of these Promo Terms.

2.9 Amendment and withdrawal. BoxPls reserves the right to amend, suspend, or withdraw any Promotion at any time without prior notice. Bookings validly made before such amendment or withdrawal will be honoured at the promotional price.

2.10 Final decision. In the event of any dispute regarding a Promotion, the decision of BoxPls shall be final.

2.11 Pricing and system errors. In the event of a pricing, technical, or system error resulting in an incorrect discount or price being applied, BoxPls reserves the right to cancel the affected booking and issue a full refund of the amount paid. Where a valid promotional code fails to apply due to a technical error, our liability is limited to refunding the difference between the price paid and the correct promotional price.

3. Active Promotions

3.1 NDP20 — National Day Special

3.1.1 The discount applies to the base fare only and excludes all surcharges and ancillary charges, in accordance with clause 2.4.

3.1.2 The promotion is subject to all General Promotion Terms in Section 2.

4. Expired Promotions

Promotions no longer listed in Section 3 have expired and can no longer be redeemed. Expired promotional codes applied at checkout will be rejected by the Platform.

5. Contact Us

If you have any questions about these Promo Terms or any Promotion, please contact us at:

HomeGigs Private Limited (UEN: 202545582W), Singapore
Email: support@boxpls.sg